Healthcare BPO Services

We manage the details so you can focus on serving your patients and clients!

Problem

Underpaid for Services!

Company X operates a medical facility in the United States and has realized that they are being underpaid for the services that they deliver because diagnoses, procedures, and medical services are not being diligently coded before billing statements are sent to insurance companies.

Solution

RELIABLE OUTSOURCED MEDICAL CODING!

Global Virtuoso’s experienced medical coders have expertise in reviewing clinical statements and assigning standard codes using the ICD-10 classification system. Should Company X have specific requirements for a different coding standard, GV has access to a vast pool of skilled medical coders and can also train its existing coders to be able to work with different standards.

Our expert healthcare BPO staff would be able to handle all of Company X’s medical records indexing needs. Working around the clock, GV’s medical coders ensure that Company X is able quickly and accurately bill payers for services delivered. Experienced auditors inspect the work of GV’s medical coders to ensure a high level of accuracy.

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Problem

We Want to Offer 24/7 Screening and Appointments!

Company X operates a medical clinic and would like to offer its patients a 24/7 appointment platform as well as a basic triage service to screen afterhours calls. The cost of employing a nurse around-the-clock is prohibitive, but Company X recognizes that it needs to offer innovative services if it wishes to remain a market leader in the USA.

Solution

24/7 HEALTHCARE & MEDICAL Records BUSINESS PROCESS OUTSOURCING (BPO) SERVICES!

Global Virtuoso’s team of experienced nurses and case managers answer calls and e-mails around-the-clock and can help medical practitioners ensure that their appointment hours are maximized. When a clinic operates from 9 am to 5 pm and a patient decides at 7 pm that they need to cancel their appointment the next morning, GV takes the call, acknowledges the cancellation, and calls the next patient on the waitlist to offer them the appointment slot that has just been vacated.

The doctor avoids a gap in her schedule and maximizes her productivity and revenue. GV’s nurses can also triage calls and conduct a basic screening before deciding if an urgent telephone call needs to be passed on to a doctor. These streamlined healthcare BPO services help maximize Company X’s functionality. We have a solution that can be tailored to fit the needs of each US medical practice.

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Ready to get started?

Let’s Talk

Outsourced Healthcare Services

Why do insurers, hospitals, clinics and group practices rely on Global Virtuoso for outsourced healthcare services in the United States?

Because we take the time and have a process to truly understand your company. We have the expertise to become your advisor and partner! And we have a wide range of outsourced medical coding, healthcare practitioner scheduling and appointment setting, medical records indexing, live telephone triage and other healthcare BPO services for your company in the United States!

Medical billing
Medical coding
Insurance billing
Insurance coding
Medical voice transcriptions

Medical records indexing
Healthcare provider calendar and waitlist management
Medical claims processing
Physician answering service

Have a complex healthcare problem? Let’s talk!

The relationships that we have with our customers is very intimate – we function as an extension of our customers operation rather than in a typical client-vendor model.